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Shipping

We use Australia Post. Track your parcel at - www.austpost.com.au

We will have your purchase packed and sent out asap and within 24hrs of the order time.

Orders placed by 3pm on a week day will be sent out the same day.

Please allow 1 - 4 business days for delivery within Australia (up to 5 for WA & TAS). Times may vary depending on your location or peak delivery times.

Postage time may take a little longer during peek periods like Christmas & Sale.
We recommended Christmas orders be placed by the 16th of December to guarantee delivery pre-Christmas.

AUSTRALIA

FREE EXPRESS POST on all orders over $100.

$10 flat rate express post on orders under $100.

NEW ZEALAND

Hi NZ, welcome to the UL family! We're super excited to be offering our collection to you. In regards to shipping we've kept it simple, you have two choices...

Standard shipping 6+ business days = $19.

Express shipping 3+ business days = $29.

Returns

Doesn’t fit? Don’t worry...we got you.

We're open 7 days a week and our expert team can help you find your perfect fit and suitable replacement. We’ll secure it for you while we wait for the returning item...easy.

The replacement will be sent out to you the same day we receive your return.
Call our store on 0266527489 and we will arrange the return with you on the spot.
You can email us if you prefer. We will respond asap and within 24hrs - encounters@uptownlocal.com.au

Exchange or store credit within 14 days of purchase.
No returns on sale items.
No refunds for incorrect choice.
Product must be unworn, have all tags attached and be in the original condition you received it.
In the case of multiple returns you may be asked to pay the extra postage.

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